The paperwork is part of the product.

It means the manufacturer declares the product meets the EU requirements that apply to it — for a mains appliance, principally the Low Voltage Directive and the EMC Directive — and has a technical file and a Declaration of Conformity to support that.

For almost all household appliances there is no external body that issues a CE mark: conformity is declared by the manufacturer on the strength of testing against the harmonised standards, chiefly the IEC and EN 60335 series for household safety. We hold the test reports and issue the declaration; you receive both with the order.

CE. That is what we issue as standard, with the EU Declaration of Conformity and the safety and EMC test reports behind it, per model. It travels with the goods and is available before you order.

Anything beyond CE — a national scheme, an inspection certificate, a buyer-specific report — is arranged on request rather than supplied automatically. Tell the export desk what your market or your customer asks for and it is confirmed with your quotation, before you commit to the order.

The Lexical name and the brand mark, the product name and the product code, the rated voltage and frequency, the wattage, and the CE mark. Where the appliance is double-insulated it also carries the class II symbol — the small double square.

On a private-label order the name and mark on the label are yours instead of ours, and the label is set out with you before the run. Either way the electrical figures on it are the ones the appliance was built and tested to, for the market you named.

It is built for the market you name. Say the destination country with your enquiry and the voltage, frequency, plug type and cord are specified for it, and confirmed in writing on your quotation.

If you want to check the market yourself first, the mains supply map carries the voltage, frequency and plug type for every market we quote.

WEEE is an obligation on whoever places the goods on the market in each country: registration and membership of a recycling scheme in your own market. That one is yours to hold, not ours, and no supplier can hold it for you.

We say it plainly because it is the obligation buyers most often discover late. If you are importing into the EU for the first time, set it up before the container sails rather than after.

Germany. Lexical’s European roots are German, and the specification we inspect against is the German market’s — the EN 60335 series, and the expectations that go with selling into it. It is the demanding end of Europe, which is the point: build for the market that asks the most and the rest of the range is covered.

That shows up in ordinary places rather than in claims — the cord and plug specified per market, the rating label written out in full, the declaration and the reports in the shipping set as a matter of course rather than on request.

The same appliance, a different paper trail. UKCA for Great Britain, EAC for the Eurasian Economic Union, SASO and the Saleem programme for Saudi Arabia, G-Mark for the Gulf states, and CB scheme reports where a national body will accept them as the basis for local approval.

Tell the export desk the destination with your enquiry. Which schemes apply depends on the product and the country, and we would rather confirm it for your case than publish a general claim that turns out not to cover you.

Yes, published by line: one year on Professional Unlimited and on Simplify Your Style, two years on Simplify Your Life (PRO+). We hold spare parts for the lines we publish, which is usually the quicker answer for a distributor than a replacement unit.

On an OEM or private-label order the term is agreed per contract rather than the line’s standard figure — it depends on the category, the market and what is built to your specification.

The terms that apply to your order, and what a claim looks like in practice, are written into your order confirmation rather than left to be argued about later.

Tell us the model, the quantity affected and what the fault is, with photographs. Most cases are settled with spare parts, which ship with your next order rather than as a separate consignment. Where that is not the answer, we agree the remedy with you against the terms on your order confirmation.

Every unit is counted and checked here as it is packed, before the container is sealed — a problem found in Yiwu costs a day, and the same problem found in your warehouse costs a voyage.

Yes. Private label and OEM are a normal part of what we do: your name and mark on the appliance, the rating label, the carton and the manual. The artwork is set out with you before the run, and a branded order takes around thirty-five days of production once the deposit is paid and that artwork is confirmed — not the week a stock order takes.

One thing worth knowing early: where an appliance is sold under your name, the directives treat you as its manufacturer. We supply the declaration and the reports that sit behind it so that file is yours to hold, complete.

Yes. Send the models you are considering and the destination market, and the export desk returns the documentation set that applies to them. It is sent as documents, attached — never as a link into our own file storage.